Legal
Terms of Service
These Terms of Service (“Terms”) are an agreement between Instant Interpreter, LLC (“Instant Interpreter,” “we,” “us,” or “our”) and the individual or organization that creates an account or uses the Instant Interpreter on-demand interpreting service (“you” or “Customer”). By creating an account, clicking to accept, or using the service, you agree to these Terms and our Privacy Policy.
1. Acceptance and eligibility
You must be able to form a binding contract. If you accept on behalf of an organization, you represent that you are authorized to bind that organization. The service is intended for users in the United States [confirm geographic eligibility].
2. Accounts
You must provide accurate account information and keep access credentials secure. You are responsible for activity under your account and authorized users you designate. Notify us promptly of suspected unauthorized use. Included minutes, where applicable, may be shared only among your authorized users and may not be transferred, resold, or used for unrelated organizations.
3. Services
Instant Interpreter provides on-demand remote interpreting by live human interpreters in two modes:
- Phone (audio): spoken languages by telephone or computer audio using access details provided at setup.
- Video: spoken languages and American Sign Language (ASL) through the Instant Interpreter portal or compatible app. ASL is available by video only.
Unless we expressly offer it in writing, the subscription does not include automated or AI translation tools, on-site interpreting, pre-scheduled assignments, document translation, simultaneous/conference interpreting, or legal/court interpreting for spoken languages (available only by separate quote). Legal-certified ASL or Certified Deaf Interpreter (CDI) services are separate credentialed services, confirmed on request, and billed at separate rates.
4. Plans, fees, and billing
Published subscription plans (subject to the rates shown at signup and on our pricing page):
- Flex: $5.00/month; no included minutes; spoken-language usage $2.75/minute in addition to the plan fee.
- Essential: $129.00/month; 60 included spoken-language minutes; then $2.49/minute.
- Premier: $299.00/month; 200 included spoken-language minutes; then $1.89/minute.
ASL by video is $2.99/minute on every plan, billed separately, and never uses included minutes. Legal-certified ASL or CDI is $3.99/minute per interpreter when confirmed. There is no setup fee.
Included minutes (Essential/Premier) cover spoken-language interpreting by audio or video only. They reset each billing period, do not roll over, and have no cash value. The monthly plan fee applies whether or not minutes are used.
How time is measured: Billable time starts when the interpreter connects and ends when the session ends, including briefing time and time spent connecting other participants. There are no separate connection fees. Connected calls of 30 seconds or less are not billed. Any longer connected call is billed at least 2 minutes; after that, time is rounded up to the next whole minute.
Billing: Plan fees are charged in advance on the activation date (first month not prorated) and renew monthly. Flex usage, overage, ASL, and legal-certified ASL/CDI are charged in arrears for the prior period. Applicable taxes may be added. Itemized statements or receipts are provided for charges. If a payment fails, we may notify you and pause access if payment is not made within 7 calendar days after notice. Raise billing questions within 30 calendar days of the statement (without waiving rights under law or your card issuer).
Payment is processed by a secure hosted payment provider. Card numbers and security codes are entered only on the provider’s page—not collected by Instant Interpreter staff by email or in these Terms. Recurring charges are limited to plan fees, usage at the rates above, and required taxes, unless you separately authorize another amount.
5. Auto-renewal and cancellation
Subscriptions run month to month. There is no long-term commitment and no early termination fee. You may cancel anytime by written notice to your Instant Interpreter account contact (or through the cancellation method we provide). Cancellation takes effect at the end of the current billing period; usage through that date remains payable. Plan upgrades/downgrades take effect at the next renewal. Rate changes require at least 30 calendar days’ written notice and take effect at the first renewal after that notice period. Plan fees for the current or a partial period and unused minutes are not refunded except where required by law; billing errors will be corrected, and appropriate credit applied when a billed service was not delivered.
6. Acceptable use
You will use the service lawfully, treat interpreters respectfully, provide your own devices/phone/internet, and not abuse, disrupt, scrape, reverse engineer, or attempt unauthorized access to the service or other users’ data. You may not use the service to commit fraud or transmit unlawful content.
7. No emergency use
The service is not a substitute for 911 or other emergency services. In an emergency, dial 911 (or local emergency services) immediately.
8. Availability
Languages, modes, and interpreter credentials depend on interpreter availability when you request service. We do not guarantee any particular connection time or continuous availability of a specific language or credential.
9. Interpreter role and customer responsibilities
Interpreters facilitate communication. They are not your medical provider, attorney, financial advisor, or decision-maker. You remain responsible for the content of your conversations and for decisions you make. You must not rely on an interpreter for professional advice outside language access.
10. Recording
Recording is not part of the standard service and is not authorized under these Terms. A session may be recorded only under a separate written arrangement with Instant Interpreter and only with all notices and consents required by law.
11. Confidentiality
Interpreters must keep session content confidential and follow applicable professional codes of ethics. Each party will protect the other’s non-public information received under these Terms and use it only to perform under these Terms, except for information that is public, independently developed, or required to be disclosed by law. We use account and usage information to provide, bill for, and support the service.
12. HIPAA and Business Associate Agreements
If you will use the service with protected health information (PHI) and need a Business Associate Agreement (BAA), the parties will sign a BAA separately before that use. These Terms themselves do not collect patient information. Selecting the BAA option at signup requests that we send a BAA for review and signature; it does not by itself authorize PHI use.
13. Privacy
Our Privacy Policy describes how we collect and use personal information.
14. Intellectual property
Instant Interpreter and its licensors own the service, branding, software, and related materials. You receive a limited, non-exclusive right to use the service during your subscription. You retain rights in your own content and session communications.
15. Disclaimers
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, AND ANY WARRANTY THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR AVAILABLE IN EVERY LANGUAGE AT ALL TIMES.
16. Limitation of liability
Except for Excluded Claims below, each party’s total liability under these Terms is limited to the fees you paid for this subscription in the 12 months before the event giving rise to the claim. Your obligation to pay fees and usage charges owed is not limited by this cap. Except for Excluded Claims, neither party is liable for indirect, incidental, special, or consequential damages, or lost profits. Excluded Claims are liability for fraud, gross negligence, or willful misconduct, and any liability that cannot be limited under applicable law.
17. Indemnification
You will defend and indemnify Instant Interpreter and its personnel against claims, damages, and expenses (including reasonable attorneys’ fees) arising from your misuse of the service, your violation of these Terms or law, or your content and instructions to interpreters, except to the extent caused by our willful misconduct or gross negligence [confirm indemnification wording with counsel].
18. Dispute resolution
Before filing a claim, the parties will attempt in good faith to resolve disputes by contacting the other party. [confirm whether arbitration or court-only process applies].
19. Governing law
These Terms are governed by the laws of the State of Texas, without regard to conflict-of-law rules. Subject to Section 18, disputes will be heard in the state or federal courts located in Bexar County, Texas [confirm governing law and venue].
20. Changes to these Terms
We may update these Terms by posting a revised version and updating the effective date. Material changes will be communicated with reasonable notice where required. Continued use after the effective date constitutes acceptance, except that rate changes follow the notice rules in Section 5.
21. Termination and suspension
Either party may terminate for a material breach not cured within 10 calendar days after written notice. We may suspend access immediately for fraud, unlawful use, or a serious security risk, and will notify you promptly.
22. Contact
Questions about these Terms: call (210) 960-4560 or write to the notice address for Instant Interpreter, LLC [confirm notice email and mailing address].
Substance for plans, billing measurement, cancellation, availability, recording, BAA, and liability cap is adapted from Instant Interpreter’s on-demand subscription agreement (R3). This HTML is a customer-facing Terms draft and is not a signed subscription agreement.