Legal
Privacy Policy
This Privacy Policy explains how Instant Interpreter, LLC (“Instant Interpreter,” “we,” “us”) collects, uses, and shares information when you visit our websites, create an account, or use our on-demand phone and video interpreting service. It should be read with our Terms of Service.
1. Information we collect
- Account and contact information: name, email, phone, organization name, billing contact, address/state, account type, and password credentials.
- Subscription and billing information: selected plan, usage minutes, statements, and payment-provider references. Card numbers and security codes are entered only on the payment provider’s secure page; we do not store full card numbers on our systems.
- Service usage data: connection mode (phone/video), language requested, session start/end times, duration for billing, and technical logs needed to operate the service.
- Communications: messages you send to support, demo requests, and BAA requests.
- Website data: device/browser type, IP address, pages viewed, and cookie identifiers as described below.
2. How we use information
We use information to create and manage accounts; provide interpreting; bill for plans and usage; send statements and service notices; provide customer support; improve reliability and security; comply with law; and communicate about your subscription. We use account and usage information to provide, bill for, and support the service (consistent with the on-demand subscription agreement).
3. Call data and recordings
Session content is interpreted live by human interpreters. Recording is not part of the standard service and is not authorized unless we have a separate written arrangement and all notices/consents required by law. Operational metadata (such as times and durations) is retained as needed for billing and quality/support [confirm retention periods].
4. Protected health information and BAAs
If you will use the service with protected health information (PHI) and need a Business Associate Agreement, we will execute a BAA separately before that use. The subscription Terms do not themselves collect patient information. When a BAA applies, PHI is handled according to the BAA and applicable law.
5. How we share information
We may share information with:
- Interpreters and language-service vendors who perform sessions for you;
- Payment processors and hosting/infrastructure providers who support billing and delivery;
- Professional advisors (legal, accounting) under confidentiality;
- Authorities when required by law or to protect rights, safety, or security;
- A successor in connection with a merger, financing, or sale of assets, subject to this Policy.
We do not sell personal information for money [confirm “sale”/“share” definitions under applicable state privacy laws].
6. Security
We use administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is completely secure.
7. Retention
We retain account, billing, and usage records for as long as needed to provide the service, meet legal/accounting requirements, and resolve disputes [confirm specific retention schedule].
8. Cookies and similar technologies
Our websites may use cookies or similar technologies for essential site functions, preferences, analytics, and security. You can control cookies through your browser settings; some features may not work if cookies are disabled [confirm analytics tools used].
9. Your rights and choices
Depending on where you live, you may have rights to access, correct, delete, or obtain a copy of personal information, or to opt out of certain processing. To make a request, contact us using Section 13. We will verify requests as required by law. You may update account profile information by contacting support. You may cancel your subscription as described in the Terms.
10. Children
The service is not directed to children under 13 (or under 16 where required), and we do not knowingly collect personal information from children. If you believe a child provided information, contact us to delete it [confirm age threshold].
11. International users
The service is operated from the United States. If you access it from elsewhere, you understand information may be processed in the U.S. [confirm international transfer approach].
12. Changes
We may update this Privacy Policy by posting a revised version with an updated effective date. Material changes will be highlighted or notified where required.
13. Contact
Privacy questions: call (210) 960-4560 or email/write [confirm privacy email and mailing address].